Code of Practice

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  • To provide written terms of engagement.
  • To comply with all laws relating to the management of residential properties.
  • To meet all other legal requirements and relevant codes of practice.
  • To manage properties in an honest, fair, transparent, professional and timely manner.
  • To provide guidance and obtain best value for insurance.
  • To maintain full records of financial and other matters ensuring that all legal deadlines are met.
  • To manage properties with due skill, care and diligence, and ensure that, where staff are employed, they have the skills and training needed to carry out their tasks.
  • To carry out regular inspections of the property.
  • To avoid conflicts of interest and, where they do arise, to deal with them openly, fairly and promptly.
  • Not to discriminate on the basis of age, gender, race, language, sexuality or any other factor that might place an individual at a disadvantage.
  • To ensure that all communications and dealings with clients and residents are fair, clear, timely and transparent ensuring accurate records are maintained.
  • To ensure that all relevant information is provided to clients and residents, including publicising fees, prior to them committing to a transactional decision.
  • To take steps to look after client money and to hold this separately from other funds.
  • To behave ethically and responsibly at all times.
  • To maintain professional indemnity insurance.
  • To ensure that landlords and residents are given details of complaints-handling procedures and relevant redress scheme.

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